Frequently asked questions

We’ve really tried to think about every question you might have about our products, service and business, and answered them for you below. However, if you can’t find exactly what you’re looking for, orย you want to get in touch for any other reason, please email us using hello@conchus.co.uk or fill in the contact form at the bottom of the page ๐Ÿ™‚

YES! All the ingredients we use are 100% natural with no compromise on quality. Our bars are made with a blend of oils and butters, scented with only 100% pure essential oils and coloured with natural colourants.

Our soaps are also free from ‘nature-identical’ ingredients, such as micas and synthetically produced so-called ‘natural’ colourants and fragrances.ย 

ABSOLUTELY! Our ingredients list is simple. Beautiful natural oils and butters, water, sodium hydroxide (a compound that turns oils into soap – none is left in the remaining bar), pure essential oils, natural colourants and clays.ย 

And NOTHING else ๐Ÿ˜‰

NO! The environmental impact of producing palm oil is a real hot topic at the moment, with questions even being asked about the ‘sustainably sourced’ varieties.ย 

Palm oil is found in many soaps (and pretty much everything sold in a supermarket!), but it’s impact on the environment is something we feel strongly about, and therefore non of our products contain palm oil.ย 

All of our products are made in the UK, on a small scale by hand ๐Ÿ™‚ There are no factories making them in volume, without the real care and attention they deserve.

We make, cut, and wrap all our bars completely by hand, and the other products we stock, are all made by small scale producers with the same love that we have.

Over the years we’ve been told that ‘soap’ is drying for our skin, not to use it, and opt for a body wash that is more ‘moisturising’. The thing is, commercial soap isn’t really soap, it’s a detergent.ย 

Commercial soaps are made using foaming agents, detergents, preservatives, fragrances, etc that are synthetic additives to make soap lather, clean, make bubbles and smell good. It’s not surprising that these will upset the harmony of your skin, be far too harsh, and therefore drying. Turn over the bottles and bars in your local supermarket, and you’ll see all those unpronounceable names in the ingredients list.

So, do our natural soaps not clean enough then? They definitely do!ย 

You might be surprised to know that coconut oil is an amazing cleanser, and when balanced with other nourishing oils like olive oil and sweet almond oil, and deeply moisturising butters and oils like shea butter and avocado oil, a bar is made that doesn’t strip your skin of all it’s natural, harmonising oils, but is just the right balance of cleaning and caring ๐Ÿ™‚

We always feel so refreshed after using our bars, but our skin is not tight and uncomfortable.ย 

Sodium hydroxide (or sometimes called lye), is a compound that turns oils and butters into soap. It creates a process called ‘saponification’, and without it, there is no soap.

The clever thing is, we have carefully calculated our recipes so that ALL of the sodium hydroxide is used in the soap making process, and therefore NONE of it is left in the resulting bars.

This is the process for all soap making, and if done properly there is no cause for concern. The final bars will be beautifully gentle, cleansing, nourishing and moisturising just as they should be.

In theory, very little. They are all made with a very similar ingredient list, using the same cold-process soap making method.

However in reality, we have spent a long time fine tuning our recipes and specific ingredients, to make them perfect for hair, body and face.

Some bars are designed to be more cleansing (hair bars), some are extraย gentle (baby, children and face bars), and others are both cleansing and nourishing (body wash and hand wash bars).

Not at the moment, but it’s on a development list that we’re working on ๐Ÿ™‚

In the meantime, we’ve completely fallen in love with an apple cider vinegar rinse after using our shampoo bars. We know, it probably sounds a little too ‘hippie’ for you right now (we felt the same when we first came across it!), but for ‘conditioning’ your hair – it’s a game changer!

We use an old spray bottle, and mix 100ml water, 300ml apple cider vinegar, and 8-10 drops of our favourite essential oil (optional). After washing the shampoo lather from your hair, generously spray your hair all over, massage into the roots, and rinse with warm water. Instantly it’ll feel softer,ย really clean and managable!ย 

Give it a try, and let us know on Facebook or Instagram how you get on. Or if you could still do with some help or advice, always feel free to email us at hello@conchus.co.uk. We all use the shampoo bars, so we’re kinda experts with them ๐Ÿ™‚

The first thing to realise is that shampoo bars are not the same as commercial shampoos. They contain very different ingredients, and they have a different affect on your hair. However, they are perfectly suitable for anyone to use, and we’ve been using them for some time now with no difference compared to using a commercial shampoo.

Some people say that your hair needs time to ‘detox’ or adjust to shampoo bars. They suggest that the build up of silicones, styling products and the commercial shampoo itself, takes a little time to fully remove from the hair, cuticle and scalp.

Personally, we used shampoo bars, and after a couple of washes felt they worked really well on our hair. We even think our hair looks much thicker and healthier since using them.

If you have long hair, or if you live in an area with hard water, you might feel like there is a ‘residue’ left on your hair. Perhaps it all started so well, but now your hair feels a little dull or ‘waxy’? We’d recommend taking a little extra time to really rinse the shampoo bar lather out of your hair, and use an apple cider vinegar rinse to really ‘condition’ your hair. Persevere and be patient with it, and soon you’ll have beautiful healthy, shiny hair, that will probably not need to be washed as often as you previously did ๐Ÿ™‚

We know, it probably sounds a little too ‘hippie’ for you right now (we felt the same when we first came across it!), but for ‘conditioning’ your hair – it’s a game changer!

We use an old spray bottle, and mix 100ml water, 300ml apple cider vinegar, and 8-10 drops of our favourite essential oil (optional). After washing the shampoo lather from your hair, generously spray your hair all over, massage into the roots, and rinse with warm water. Instantly it’ll feel softer, really clean and managable!ย 

Give it a try, and let us know on Facebook or Instagram how you get on. Or if you could still do with some help or advice, always feel free to email us at hello@conchus.co.uk. We all use the shampoo bars, so we’re kinda experts with them ๐Ÿ™‚

ย 

Honestly, because we feel that segregating customers into hair / skin types is really just a marketing scam.

Our bars are all designed to give the best balance of cleansing, moisturising and nourishing to give your hair and skin everything it needs.ย 

We let your hair and skin be hair and skin, and find that if you give it the space, care and support it needs, it finds it’s own healthy balance and harmony.

Saying that, we have fine tuned some bars with specific essential oils that have properties for drier or oilier skin, and we have specific bars for people with very sensitive skin, skin conditions, babies and children.

YES! We have even formulated extra gentle bars that are specifically designed with babies and children in mind.ย 

However, as we don’t use chemicals or synthetic detergents that can be harmful to your skin, any of our bars are safe to use on the whole family. We just don’t recommend using our scented bars on children under 2 years old, because they contain pure essential oils.ย ย 

YES! As we don’t use chemicals or synthetic detergents that can be harmful to your skin, any of our bars are suitable for people with skin conditions.ย 

Our most gentle bar is our ‘Softy’ bar that is high in nourishing olive oil, enriched with shea butter and fragrance free.ย 

YES! As we don’t use chemicals or synthetic detergents that can be harmful to your skin, any of our bars are suitable for people with skin conditions.ย 

Our most gentle bar is our ‘Softy’ bar that is high in nourishing olive oil, enriched with shea butter and fragrance free.ย 

All our bars are vegetarian friendly and do not contain any animal fats or products.ย 

The vast majority are also vegan friendly, however we do use some beeswax, honey and yogurt in a few of our products. This will be stated very clearly in the ingredients.ย 

YES! We are strongly against animal cruelty in every way.ย 

The ingredients list can be found on the listing of each product online, and on the reverse of the bar wraps. We are very transparent, as we have nothing to hide.

We try to keep packaging to a minimum and certainly don’t use any plastic. We make sure all our packaging is recyclable. We even use eco-friendly stickers and tape.ย 

Our standard delivery is a 48 hour tracked service from Hermes. Orders placed before 12pm are dispatched the same day.ย ย 

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If you have a question, problem, or any enquiry, you can always email us at hello@conchus.co.uk, complete the enquiry form on our website, or message us through our Facebook page or Instagram page, and we will get back to you within 48hrs. We look forward to hearing from you ๐Ÿ™‚

Currently we aren’t supplying to any shops. We sell direct to our customers to bring you the best possible service and value.ย 

We’re happy to have a chat. Please get in touch using hello@conchus.co.uk

The best way to keep in touch with us is to join our mailing list (see the sign up box at the bottom of every webpage), to subscribe to our blog, like our Facebook page, follow us on Instagram and follow us on Twitter. Get involved!

We support some great environmental and social projects / organisations / charities, who do amazing work for causes very close to our heart. We support them in a variety of ways from donations, to volunteering, to marketing / promotion.

We would love to hear about your project / organisation / charity and aim to build relationships with lots of different causes. Please email us using hello@conchus.co.uk and tell us all about what you do ๐Ÿ™‚ย 

If your question isn’t answered above, or you want to get in touch for any other reason, please email us using hello@conchus.co.uk or fill in the contact form and we’ll get back to you shortly ๐Ÿ™‚